Terms and Conditions for:
Canaan Bookshop, 121 High Street, Staines, TW18 4PD
Registered Charity No.: 1015433
VAT Reg. No.: 342-6567-48
These terms and conditions do not affect your statutory rights.
Total postage per order is £2.50 to the UK. For large bulky orders we reserve the right to charge a discretionary supplement which we will advise of prior to dispatch. Please allow up to 3 days business days for delivery following order confirmation. We also offer free shop collection.
2. Sale Offer
When you place an offer to purchase goods by completing and submitting an electronic order for any product on our website, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract with us. This contract will only commence when we confirm acceptance of your order by email. We will then agree to supply the products (“resources”) listed in this email confirmation.
In submitting an order the buyer acknowledges that:
All information and specifications relating to the resources produced by a publisher are approximate and all errors on the website may be corrected without any liability to Canaan Bookshop. Book covers may vary from those supplied.
4. Right of Withdrawal
The buyer has the right to withdraw from the contract within 14 working days of submitting the order for the resources by giving notice of withdrawal and Canaan Bookshop shall credit the buyer for the price of the resources withdrawn. This will include any applicable delivery charges.
5. Pricing Policy
The price of the resources shall be the price as quoted on the Canaan Bookshop website on the date the order was placed, subject to any inadvertent pricing errors (whether technical or otherwise). A confirmed price will be emailed to you following acceptance of your order.
All prices quoted on the Canaan Bookshop website include any applicable Value Added Tax (VAT).
All orders will be processed by Canaan Bookshop.
If the buyer does not take delivery of the resources or give Canaan Bookshop adequate delivery instructions then no duty of care shall apply, any loss or damage or deterioration to the resources shall not render Canaan Bookshop liable.
If the buyer does not receive all the resources as specified on the original order then the buyer must notify Canaan Bookshop within 14 working days from the date of delivery. If the buyer does not inform Canaan Bookshop within the specified time then no liability will be attached to Canaan Bookshop. In any event any loss or damage suffered by the buyer as a result of such a delivery shall be limited to the price of the resources not delivered or the cost of replacement resources.
Risk of damage or loss of the resources shall pass to the Buyer on delivery or, if the Buyer fails to take delivery of the resources, the time when the Supplier has tried to deliver the resources.
8. Warranty and Ownership
Subject to the conditions set out below, Canaan Bookshop warrants that the resources will correspond with the order at the time of delivery and will be free from defects on delivery. If Canaan Bookshop is in breach of this warranty the buyer shall notify Canaan Bookshop within 14 working days of receipt of the delivery item(s). On receiving a notice of failure of warranty Canaan Bookshop may either replace all the faulty resources or refund the price of the defective resources. This shall be the extent of the liability of Canaan Bookshop and no consequential loss claim of any kind shall be made against Canaan Bookshop.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning to Canaan.
9. Your Statutory Rights
At Canaan Bookshop we want you to be happy every time you shop with us. Occasionally, however, we know you may want to return items. If, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.
By law, you also have the right to withdraw from your purchase of an item within fourteen working days following the day the item is delivered to you. This applies to all of our products except for where the item has been downloaded as a digital product. We regret that we also cannot accept cancellations of contracts for the purchase of DVD, audio and software products where the item has been unsealed.
To cancel your purchase in this cooling-off period, please put a note in with your product explaining the reason for the return as “contract cancellation”. Please package the relevant item securely and return to Canaan Bookshop with the delivery slip so that we receive it within eight days working days after receipt of goods.
For your protection, we recommend that you use a recorded-delivery postal service.
Please note that you will be responsible for the costs of returning the goods unless we delivered the item to you in error, or if the item is faulty. As soon as we receive the goods, we will refund the relevant part of the purchase price for that item. We will not refund any delivery charges unless the order received is defective or in error.
10. Withdrawal of Goods
Canaan Bookshop may withdraw the sale or distribution of any products without prior notice, or liability, to the Buyer.