We are committed to respecting your privacy. This policy explains how we may use personal information we collect before, during and after you have made an enquiry with us. It also explains how we comply with the law on data protection, what your rights are and for the purposes of data protection we will be the controller of any of your personal information.

References to ‘we’, ‘our’ or ‘us’ in this privacy notice are to Canaan Christian Ministries.

We have not appointed a Data Protection Officer to oversee our compliance with data protection laws as we not required to do so, but our Management team has overall responsibility for data protection compliance in our organisation.

PERSONAL INFORMATION WE MAY COLLECT FROM YOU

When you request information, make an enquiry or place an order with us, you may initially provide us with or we may obtain personal information about you, such as information regarding your:

  • Personal contact details that allows us to contact you directly such as name, title, email addresses and telephone numbers
  • Records of your interactions with us such as telephone conversations, emails and other correspondence and your instructions to us
  • Any payment details you provide and details of the financial transactions with you
  • Your marketing preferences so that we know whether and how we should contact you

WHERE WE COLLECT YOUR INFORMATION

We typically collect personal information about our customers when you make an enquiry or place an order through Canaan Christian Ministries, when you make a query and/or complaint or when you correspond with us by phone, e-mail or in some other way.

USES MADE OF THE INFORMATION

The table below describes the main purposes for which we process your personal information.

PurposePersonal Information UsedLawful Basis
To administer any orders or enquiries you have with us and managing our relationship with you, including dealing with payments and any support, service or product enquiries made by youAll contact details, transaction and payment information, records of your interactions with us, and marketing preferencesThis is necessary to enable us to properly manage and administer your contract with us
To arrange and manage any contracts for the provision of any services or productsContact details, transaction and payment information. Records of your interactions with usThis is necessary to enable us to properly administer and perform any contract for the provision of any services and products you have purchased from us
To send you information regarding products & eventsContact detailsThis is necessary to enable us to properly manage and administer your contract with us
To answer your queries or complaintsContact details and records of your interactions with usWe have a legitimate interest to provide complaint handling services to you in case there are any issues
Retention of recordsAll the personal information we collectWe have a legitimate interest in retaining records whilst they may be required in relation to complaints or claims. We need to retain records in order to properly administer and manage your enquiries and run our ministries and in some cases we may have legal or regulatory obligations to retain records.
For criminal records history we process it on the basis of legal obligations or based on your explicit consent.
The security of our IT systemsYour usage of our IT systems and websiteWe have a legitimate interest to ensure that our IT systems are secure
To conduct data analytics studies to better understand event attendance and trendsRecords of your attendance at any events organised by usWe have a legitimate interest in doing so to ensure that our marketing is targeted and relevant
To gather evidence for possible grievance or disciplinary hearingsAll the personal information we collectWe have a legitimate interest in doing so to provide a safe and fair environment for all members and to ensure the effective management of any disciplinary hearings, appeals and adjudications

For criminal records history we process it on the basis of legal obligations or based on your explicit consent

For some of your personal information you will have a legal, contractual or other requirement or obligation for you to provide us with your personal information. If you do not provide us with the requested personal information we may not be able to accept orders / event bookings from you or we may not be able to properly perform our contract with you or comply with legal obligations and we may have to terminate your order / booking. For other personal information you may not be under an obligation to provide it to us, but if you do not provide it then we may not be able to properly perform our contract with you.

Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us.

Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent. Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide certain benefits to you.

DIRECT MARKETING

From time to time, we may contact you by email, post or SMS with information about products and services we believe you may be interested in. You may opt out of receiving marketing messages by contacting us.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We share personal information with the following parties:

  • Canaan Christian Ministries staff and volunteers: as needed and appropriate to process your order or enquiry
  • The Government or our regulators: where we are required to do so by law or to assist with their investigations or initiatives
  • Police, law enforcement and security services: to assist with the investigation and prevention of crime and the protection of national security
  • Any party approved by you

TRANSFERRING YOUR PERSONAL INFORMATION INTERNATIONALLY

The personal information we collect is not transferred to and stored in countries outside of the UK and the European Union.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION 

The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long-term basis: for example, personal information that we need to retain for legal purposes will normally be retained in accordance with usual commercial practice and regulatory requirements. Generally, where there is no legal requirement, we retain all physical and electronic records for a period of 5 years after your last contact with us.

Exceptions to this rule include information that may be relevant to personal injury or discrimination claims; this may be retained until the limitation period for those types of claims has expired. For personal injury or discrimination claims, this can be an extended period as the limitation period might not start to run until a long time after the event.

It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should inform us if you personal information changes; for example, if you change your phone number or email address.

YOUR RIGHTS IN RELATION TO PERSONAL INFORMATION

You have the following rights in relation to your personal information:

  • To be informed about how your personal information is being used
  • To access the personal information we hold about you
  • To request the correction of inaccurate personal information we hold about you
  • To request the erasure of your personal information in certain limited circumstances
  • To restrict processing of your personal information where certain requirements are met
  • To object to the processing of your personal information
  • To request that we transfer elements of your data either to you or another service provider
  • To object to certain automated decision-making processes using your personal information

You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us. For example, we do not use automated decision making in relation to your personal data. However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a complex area of law. More information about your legal rights can be found on the Information Commissioner’s website.

To exercise any of the above rights, or if you have any questions relating to your rights, please do contact us.

If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

CHANGES TO THIS NOTICE

We may update this privacy policy from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law, we will seek your consent to changes in the way we use your personal information.

WEBSITE COOKIE POLICY

Please read our website cookie policy for further information how your website usage is tracked to improve our website usability.

CONTACT US

In the event of any query or complaint in connection with the information we hold about you, please do contact us at: Canaan Christian Ministries, 121 High Street, Staines-upon-Thames TW18 4PD

POLICY VERSION

This policy was last updated: 30th July 2018